How Can I Pay?
You can make payment at FUEL online shopping cart through several online payment options including Internet Banking, Credit / Debit Card, Cash Card, Cash on Delivery.
What exactly is Cash on Delivery?
FUEL also provides Cash on Delivery option for paying for the product when delivered to you, It lets you place the order without the need of advance online payment. Cash on Delivery (COD) is available almost all items listed on our website fuelfootwear.com but COD is not available for all the locations. You will get to know that by entering your pin code while placing an order on our website.
COD method is payment on delivery at your location, so no store credit or discount coupon will be entertained.
How safe is using Debit/ Credit Card for payment?
Using debit and credit card at our website is extremely safe at our website. We have top-level SSL certificate at our website and also secured with an advanced level of security technology of internet. We don’t save card details and also the transaction process is done through secure gateways which are maintained by top banks and payment processors.
Is registration on the website is mandatory for products purchase?
No, it is not mandatory to register as a user to purchase a product, but we suggest you to register at our online shopping website. It is free and also you will not be needed to fill all the details every time you place an order on our website. Register members also get time to time offers and vouchers for their future purchase.
How long will it take for my order to arrive?
Usually, we deliver orders within 7 to 10 days of the order placement date, but it is possible that our courier partner has a holiday in between the timeline of the day of order and the number of days of delivery. Some courier does not work on Sunday and might have some religious holidays as well. We generally ship the product within the time-frame which specified on the order page of our website.
Can I check or know about the delivery status of my order?
Yes, you can check your delivery status at your account section at our website fuelfootwear.com. You also can check the status of the courier through the waybill number we provide you, at your order section.
Can I check my shoe package before accepting the delivery?
No, you cannot but you can check your package after receiving it, in front of the delivery person. In case of COD, you can only open the package after making full payment to the delivery person. You should accept the package and get in touch with us in case of any concern.
How much is the Shipment Cost?
We charge a flat shipping fee of Rs. 99/ on all orders.
What happens if I’m not happy with something I have ordered upon receiving?
It is very rare for us, yet if you are not satisfied with any product after receiving, you can look for a different product at our website in same or higher amount. You have to call our customer care regarding this and courier us back the product you received. You will get shopping credit at our website which you can use to order a replacement.
What do I do if I’m not happy with the substitute I am given or would like an item refunded?
We ensure you that you will get the best quality product at fuelfootwear.com as we use the best quality material and world-class technology in our production process. We assure you that you will be delighted with the product you purchase from our shopping website. But if you are not satisfied with our product, which is very rare, you can simply exchange it or have your money refunded. For more details check our Refund Policy page.
How to place a cancellation request?
We take cancellation requests on placed orders at the account section of registered members of our website. For cancellation of any order, you just have to sign in to the order section of our website and simply click on the cancel order link. Only the registered member can cancel any order, guest users are not allowed to cancel their order.
How to contact Customer Care?
You can contact us by filling the contact form, you can also send us email at firstname.lastname@example.org or call us at +91-877454433